Jira Service Management v2 Connection Details

Introduction

Connector Version

This documentation is based on version 25.0.9368 of the connector.

Get Started

Establish a Connection

Connect to Jira Service Management

You can establish a connection to any Jira Service Management Cloud account or Jira Service Management Server instance. To connect set the following property:

• URL (for example: https://yoursitename.atlassian.net).

Access Custom Fields

By default, the connector surfaces only system fields. To access the custom fields for Issues, set IncludeCustomFields.

Authenticate to Jira Service Management

Jira Service Management supports authentication through Basic, API Token, Crowd, OAuth 2.0, OAuth 1.0 (hosted Jira users only), or Okta.

Basic

In Basic authentication the user logs in with credentials for a local server account. Set these connection properties:

• AuthScheme: Basic.
• User: The username of the authenticating user.
• Password: The authenticating user's password.

API Token

API Token authentication, used to connect to a Cloud account, requires you to generate and retrieve an APIToken.

To do this, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token is displayed.

After you have created and obtained the API Token, set these connection properties:

• AuthScheme: APIToken.
• User: The username of the authenticating user.
• Password (Sever Instances only): The password of the authenticating user.
• APIToken: The API token you just retrieved.

Crowd

Set the AuthScheme to Crowd, then configure these connection properties:

• User: The CROWD user account.
• Password: The password associated with the Crowd account.
• SSOLoginURL: The login URL associated with the Crowd account. You can find the IDP URL by navigating to your application > SSO > SSO information > Identity provider single sign-on URL.
• SSOAppName: The name of the application in which SSO is enabled.
• SSOAppPassword: The password of the application in which SSO is enabled.
• SSOExchangeURL: The URL used used to exchange the SAML token for Jira Service Management cookies. This URL may have the following formats:
  • https://<authority of Jira Service Management instance>/plugins/servlet/samlconsumer
  • https://<authority of Jira Service Management instance>/plugins/servlet/samlsso

Example connection string:

AuthScheme=Crowd;Url=https://yoursitename.atlassian.net;SSOLoginURL='https://<authority>/crowd/console/secure/saml/sso.action';User=crowdUserName;Password=crowdPassword;SSOExchangeUrl=https://<authority of Jira Service Management instance>/plugins/servlet/samlconsumer;SSOAppName=CrowdAppName;SSOAppPassword=CrowdAppPassword;

OAuth 2.0

You can leverage Jira Service Management's "three-legged" OAuth 2.0 support (3LO) to connect to data without providing your login credentials. Using OAuth 2.0 authentication requires you to create and configure a custom OAuth application, as described in Creating a Custom OAuth Application.

Desktop Applications

After you have created a custom OAuth application and have set these configuration parameters, you are ready to connect:

• AuthScheme: OAuth.
• InitiateOAuth: GETANDREFRESH. You can use InitiateOAuth to avoid repeating the OAuth exchange and manually setting the OAuthAccessToken.
• OAuthClientId: The client ID assigned when you registered your application.
• OAuthClientSecret: The client secret assigned when you registered your application.
• CallbackURL: The redirect URI defined when you registered your application.
• URL: The URL to your Jira Service Management endpoint. For example, https://yoursitename.atlassian.net.
• OAuthVersion: 2.0.

When you connect, the connector opens Jira Service Management's OAuth endpoint in your default browser. Log in and grant permissions to the application. The connector then completes the OAuth process:

• The connector obtains an access token from Jira Service Management and uses it to request data.
• Extracts the access token from the callback URL and authenticates requests.
• Saves OAuth values in the location specified in OAuthSettingsLocation. These values persist across connections.

The connector refreshes the access token automatically when it expires.

OAuth1.0 (Hosted Jira Users Only)

OAuth 1.0a is a deprecated authentication protocol, and should only be used by hosted Jira users. (It should not be not be used in Jira Cloud.) We recommend that all users switch to OAuth 2.0. You can use the OAuth 2.0 version by setting the OAuthClientId with the OAuthAccessToken connection property.

If you are a hosted Jira user and want to connect via OAuth 1.0, do the following:

1. To generate an RSA public/private key pair, run the following commands in your terminal:

   -openssl genrsa -out jira_privatekey.pem 1024
   
   -openssl req -newkey rsa:1024 -x509 -key jira_privatekey.pem -out jira_publickey.cer -days 365
   
   -openssl pkcs8 -topk8 -nocrypt -in jira_privatekey.pem -out jira_privatekey.pcks8
   
   
   -openssl x509 -pubkey -noout -in jira_publickey.cer  -out jira_publickey.pem
   

2. To create application links in your account, navigate to Settings > Applications > Application links.

3. Enter a test URL for the url field and click Create new link.
   Ignore the error and click continue. We only want to configure incoming calls from the application to Jira Service Management.

4. In the Link applications window, fill in the fields as you like.

5. Select Create incoming link, then click Continue.

6. Fill in the required fields:

   • Consumer Key: Set to any string. This string later becomes the OAuthClientId.
   • Consumer Name: Set to any string.
   • Public key: Enter the key from the jira_publickey.pem file you generated earlier.

7. Click continue.

To connect, set these properties:

• URL: Your Jira Service Management endpoint. For example, https://yoursitename.atlassian.net.
• OAuthClientId: The Consumer Key of your application.
• OAuthClientSecret: Any value (such as "testClientSecret").
• OAuthJWTCert: The location of your private key file.
• OAuthJWTCertType: The appropriate option based on the private key file you are using. If you are using the generated PEM key file, set OAuthJWTCertType to PEMKEY_FILE.
• InitiateOAuth: Set to GETANDREFRESH.

Okta

To connect to Okta, set these properties:

• AuthScheme: Okta.
• User: The authentiating Okta user.
• Password: The password of the authenticating Okta user.
• SSOLoginURL: The SSO provider's login URL.
• SSOExchangeURL: The URL used used to exchange the SAML token for Jira Service Management cookies. This URL may have the following formats:
  • https://<authority of Jira Service Management instance>/plugins/servlet/samlconsumer
  • https://<authority of Jira Service Management instance>/plugins/servlet/samlsso

If you are either using a trusted application or proxy that overrides the Okta client request OR configuring MFA, you must use combinations of SSOProperties to authenticate using Okta. Set any of the following, as applicable:

• APIToken: When authenticating a user via a trusted application or proxy that overrides the Okta client request context, set this to the API Token the customer created from the Okta organization.

• MFAType: If you have configured the MFA flow, set this to one of the following supported types: OktaVerify, Email, or SMS.

• MFAPassCode: If you have configured the MFA flow, set this to a valid passcode.

  If you set this to empty or an invalid value, the connector issues a one-time password challenge to your device or email. After the passcode is received, reopen the connection where the retrieved one-time password value is set to the MFAPassCode connection property.

• MFARememberDevice: True by default. Okta supports remembering devices when MFA is required. If remembering devices is allowed according to the configured authentication policies, the connector sends a device token to extend MFA authentication lifetime. If you do not want MFA to be remembered, set this variable to False.

Example connection string:

AuthScheme=Okta;Url=https://yoursitename.atlassian.net;SSOLoginURL='https://example.okta.com/home/appType/0bg4ivz6cJRZgCz5d6/46';User=oktaUserName;Password=oktaPassword;SSOExchangeUrl=https://<authority of Jira Service Management instance>/plugins/servlet/samlconsumer;

Create a Custom OAuth Application

Create a Custom OAuth Application

Jira Service Management uses the OAuth 2.0 authentication standard, which requires the authenticating user to interact with Jira Service Management via the browser. To obtain the OAuth client credentials, consumer key, and consumer secret:

1. Log in to your Jira Service Management site.
2. Navigate to your application management: https://developer.atlassian.com/apps/.
3. Select Create new app.
4. Name the new application.
5. Navigate to APIS AND FEATURES. Click + Add then select Add OAuth 2.0 (3LO).
6. Still in APIS AND FEATURES, click + Add and add JIRA Service Management platform REST API.
7. To get all the functionalities of the driver, click + Add and add the JIRA application to your custom application.
8. Add the desired scopes to your custom application.
9. To set up your Callback URL, navigate to APIS AND FEATURES > OAuth 2.0 (3LO). Enter a callback URL that is accessible to your application.
10. Save your changes.

Fine-Tuning Data Access

Fine Tuning Data Access

You can use the following properties to gain more control over the data returned from Jira Service Management:

• ServiceDeskID: The ID of the specific service desk you would like to connect to.
  By default we get the first ID returned from an extra call to get all service desks. You can get the ServiceDeskId by executing a Select query to the ServiceDesks view.
• IncludeCustomFields: Whether or not to include custom fields in queries to the Requests table.
• RequestLanguage: Set this to any language installed in Jira to translate display column names in the specified language.
  Specify an IETF BCP 47 language tag as described here: https://tools.ietf.org/html/bcp47.

Important Notes

Configuration Files and Their Paths

• All references to adding configuration files and their paths refer to files and locations on the Jitterbit agent where the connector is installed. These paths are to be adjusted as appropriate depending on the agent and the operating system. If multiple agents are used in an agent group, identical files will be required on each agent.

Advanced Features

This section details a selection of advanced features of the Jira Service Management connector.

User Defined Views

The connector supports the use of user defined views, virtual tables whose contents are decided by a pre-configured user defined query. These views are useful when you cannot directly control queries being issued to the drivers. For an overview of creating and configuring custom views, see User Defined Views.

SSL Configuration

Use SSL Configuration to adjust how connector handles TLS/SSL certificate negotiations. You can choose from various certificate formats. For further information, see the SSLServerCert property under "Connection String Options".

Proxy

To configure the connector using private agent proxy settings, select the Use Proxy Settings checkbox on the connection configuration screen.

Query Processing

The connector offloads as much of the SELECT statement processing as possible to Jira Service Management and then processes the rest of the query in memory (client-side).

For further information, see Query Processing.

Log

For an overview of configuration settings that can be used to refine logging, see Logging. Only two connection properties are required for basic logging, but there are numerous features that support more refined logging, which enables you to use the LogModules connection property to specify subsets of information to be logged.

User Defined Views

The Jitterbit Connector for Jira Service Management supports the use of user defined views: user-defined virtual tables whose contents are decided by a preconfigured query. User defined views are useful in situations where you cannot directly control the query being issued to the driver; for example, when using the driver from Jitterbit.

Use a user defined view to define predicates that are always applied. If you specify additional predicates in the query to the view, they are combined with the query already defined as part of the view.

There are two ways to create user defined views:

• Create a JSON-formatted configuration file defining the views you want.
• DDL statements.

Define Views Using a Configuration File

User defined views are defined in a JSON-formatted configuration file called UserDefinedViews.json. The connector automatically detects the views specified in this file.

You can also have multiple view definitions and control them using the UserDefinedViews connection property. When you use this property, only the specified views are seen by the connector.

This user defined view configuration file is formatted so that each root element defines the name of a view, and includes a child element, called query, which contains the custom SQL query for the view.

For example:

{
    "MyView": {
        "query": "SELECT * FROM Requests WHERE MyColumn = 'value'"
    },
    "MyView2": {
        "query": "SELECT * FROM MyTable WHERE Id IN (1,2,3)"
    }
}

Use the UserDefinedViews connection property to specify the location of your JSON configuration file. For example:

"UserDefinedViews", "C:\Users\yourusername\Desktop\tmp\UserDefinedViews.json"

Define Views Using DDL Statements

The connector is also capable of creating and altering the schema via DDL Statements such as CREATE LOCAL VIEW, ALTER LOCAL VIEW, and DROP LOCAL VIEW.

Create a View

To create a new view using DDL statements, provide the view name and query as follows:

CREATE LOCAL VIEW [MyViewName] AS SELECT * FROM Customers LIMIT 20;

If no JSON file exists, the above code creates one. The view is then created in the JSON configuration file and is now discoverable. The JSON file location is specified by the UserDefinedViews connection property.

Alter a View

To alter an existing view, provide the name of an existing view alongside the new query you would like to use instead:

ALTER LOCAL VIEW [MyViewName] AS SELECT * FROM Customers WHERE TimeModified > '3/1/2020';

The view is then updated in the JSON configuration file.

Drop a View

To drop an existing view, provide the name of an existing schema alongside the new query you would like to use instead.

DROP LOCAL VIEW [MyViewName]

This removes the view from the JSON configuration file. It can no longer be queried.

Schema for User Defined Views

In order to avoid a view's name clashing with an actual entity in the data model, user defined views are exposed in the UserViews schema by default. To change the name of the schema used for UserViews, reset the UserViewsSchemaName property.

Work with User Defined Views

For example, a SQL statement with a user defined view called UserViews.RCustomers only lists customers in Raleigh:

SELECT * FROM Customers WHERE City = 'Raleigh';

An example of a query to the driver:

SELECT * FROM UserViews.RCustomers WHERE Status = 'Active';

Resulting in the effective query to the source:

SELECT * FROM Customers WHERE City = 'Raleigh' AND Status = 'Active';

That is a very simple example of a query to a user defined view that is effectively a combination of the view query and the view definition. It is possible to compose these queries in much more complex patterns. All SQL operations are allowed in both queries and are combined when appropriate.

SSL Configuration

Customize the SSL Configuration

To enable TLS, set the following:

• URL: Prefix the connection string with https://

With this configuration, the connector attempts to negotiate TLS with the server. The server certificate is validated against the default system trusted certificate store. You can override how the certificate gets validated using the SSLServerCert connection property.

To specify another certificate, see the SSLServerCert connection property.

Client SSL Certificates

The Jira Service Management connector also supports setting client certificates. Set the following to connect using a client certificate.

• SSLClientCert: The name of the certificate store for the client certificate.
• SSLClientCertType: The type of key store containing the TLS/SSL client certificate.
• SSLClientCertPassword: The password for the TLS/SSL client certificate.
• SSLClientCertSubject: The subject of the TLS/SSL client certificate.

Data Model

Overview

This section shows the available API objects and provides more information on executing SQL to Jira Service Management APIs.

Key Features

• The connector models Jira Service Management entities like documents, folders, and groups as relational views, allowing you to write SQL to query Jira Service Management data.
• Stored procedures allow you to execute operations to Jira Service Management
• Live connectivity to these objects means any changes to your Jira Service Management account are immediately reflected when using the connector.

Tables

Tables describes the available tables. Tables are statically defined to model Jira Service Management entities such as RequestApprovals, RequestComments, and RequestParticipants.

Views

Views describes the available views. Views are statically defined to model Jira Service Management entities such as Users, Organizations, and ServiceDesks.

Stored Procedures

Stored Procedures are function-like interfaces to Jira Service Management. Stored procedures allow you to execute operations to Jira Service Management, including downloading documents and moving envelopes.

Tables

The connector models the data in Jira Service Management as a list of tables in a relational database that can be queried using standard SQL statements.

Jitterbit Connector for Jira Service Management Tables

CustomerTransitions

Returns a list of transitions that customers can perform on the request.

Select

The connector will use the Jira Service Management API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the connector.

• RequestId supports the = operator.

For example, the following query is processed server side:

SELECT * FROM CustomerTransitions WHERE RequestID = '10001'

Columns

RequestApprovals

This resource represents a request approval.

Select

The connector will use the Jira Service Management API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the connector.

• Id supports the following operator: =.

For example, the following query is processed server side:

SELECT * FROM RequestApprovals WHERE RequestID = '10001' AND ID = '10002'

Columns

RequestComments

This resource represents request comments.

Select

The connector will use the Jira Service Management API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the connector.

• Id, Public and Internal support the following operator: =.

For example, the following query is processed server side:

SELECT * FROM RequestComments WHERE RequestID = '10001' AND Id = '10002'
SELECT * FROM RequestComments WHERE RequestID = '10001' AND Public = 'true'

When Public and Internal are specified as filters in the query, the API knows whether to include Public/Internal columns in the response.

The following query will include both public and internal comments in the response:

SELECT * FROM RequestComments WHERE RequestId = '10001'

The following query will include only internal comments in the response:

SELECT * FROM RequestComments WHERE RequestId = '10001' AND Public = false

The following query will include all public comments but not the internal ones:

SELECT * FROM RequestComments WHERE RequestId = '10001' AND Internal = false

The following query will include neither internal nor public comments in the response:

SELECT * FROM RequestComments WHERE RequestId = '10001' AND Internal = false AND Public = false

Columns

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.

RequestParticipants

This resource represents request participants.

Select

The connector will use the Jira Service Management API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the connector.

• RequestId supports the = operator.

For example, the following query is processed server side:

SELECT * FROM RequestParticipants WHERE RequestID = '10001'

Columns

Views

Views are similar to tables in the way that data is represented; however, views are read-only.

Queries can be executed against a view as if it were a normal table.

Jitterbit Connector for Jira Service Management Views

Customers

This resource represents a customer.

Columns

KnowledgeBaseArticles

The articles which match the given query string across all service desks.

Columns

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.

Organizations

This resource represents an organization.

Select

Columns

Requests

This resource represents a request.

Select

Set IncludeCustomFields to true in order to retrieve fields and custom fields that are specific to a request type. By default, only the columns mentioned below will be pushed. Note that setting IncludeCustomFields to true will decrease performance.

The connector will use the Jira Service Management API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the connector.

• RequestID supports the = operator.
• RequestTypeID supports the = operator.
• ServiceDeskID supports the = operator.
• RequestOwnership supports the = operator.
• RequestStatus supports the = operator.

For example, the following query is processed server side:

SELECT * FROM Requests WHERE RequestID = '10001'
SELECT * FROM Requests WHERE RequestTypeID = '12'
SELECT * FROM Requests WHERE ServiceDeskID = '2'
SELECT * FROM Requests WHERE RequestOwnership = 'admin'
SELECT * FROM Requests WHERE RequestStatus = 'OPEN_REQUESTS'

Columns

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.

RequestSLACycles

This resource represents the SLAs (service level agreements) on a customer request.

Columns

RequestStatusChangelog

This resource represents the status transitions for a customer request.

Select

The connector will use the Jira Service Management API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the connector.

• RequestID supports the = operator.
• RequestKey supports the = operator.

For example, the following query is processed server side:

SELECT * FROM RequestStatusChangelog WHERE RequestID = '10001'
SELECT * FROM RequestStatusChangelog WHERE RequestKey = 'TEST-1'

Columns

RequestTypeFields

The fields for a service desk's customer request type.

Columns

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.

RequestTypeGroups

This resource represents a request type group.

Select

The connector will use the Jira Service Management API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the connector.

• ServiceDeskId supports the = operator.

For example, the following query is processed server side:

SELECT * FROM RequestTypeGroups WHERE ServiceDeskId = '1'

Columns

RequestTypes

This resource represents a request type.

Select

The connector will use the Jira Service Management API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the connector.

• ServiceDeskId supports the = operator.
• ID supports the = operator.
• GroupIds supports the = operator.

For example, the following query is processed server side:

SELECT * FROM RequestTypes WHERE ServiceDeskId = '1'
SELECT * FROM RequestTypes WHERE Id = '10012'
SELECT * FROM RequestTypes WHERE GroupIds = '12'

Columns

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.

SampleQueueRequests

This resource returns the customer requests in a queue.

The connector exposes each queue in your service desk as a view. The static columns below represent a template for the columns that are exposed for all of these views. Set IncludeCustomFields to true to retrieve fields that are specific to a queue.

Columns

ServiceDesks

This resource represents a service desk. A service desk is based on a project in the JIRA platform, and is used to manage customer requests.

Select

The connector will use the Jira Service Management API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the connector.

• Id supports the = operator.

For example, the following query is processed server side:

SELECT * FROM ServiceDesks WHERE ID = '1'

Columns

Users

This resource represents a user.

Select

Columns

Stored Procedures

Stored procedures are function-like interfaces that extend the functionality of the connector beyond simple SELECT/INSERT/UPDATE/DELETE operations with Jira Service Management.

Stored procedures accept a list of parameters, perform their intended function, and then return any relevant response data from Jira Service Management, along with an indication of whether the procedure succeeded or failed.

Jitterbit Connector for Jira Service Management Stored Procedures

AddAttachment

Creates a temporary attachment or assigns a temporary one to a request.

Input

Result Set Columns

AttachTemporaryFile

This method adds one or more temporary attachments to a service desk, which can then be permanently attached to a customer request using AddAttachment stored procedure.

Input

Result Set Columns

CreateCustomer

Creates a new customer.

Input

Result Set Columns

CreateSchema

Creates a schema file for the specified table or view.

CreateSchema

Creates a local schema file (.rsd) from an existing table or view in the data model.

The schema file is created in the directory set in the Location connection property when this procedure is executed. You can edit the file to include or exclude columns, rename columns, or adjust column datatypes.

The connector checks the Location to determine if the names of any .rsd files match a table or view in the data model. If there is a duplicate, the schema file will take precedence over the default instance of this table in the data model. If a schema file is present in Location that does not match an existing table or view, a new table or view entry is added to the data model of the connector.

Input

Result Set Columns

GetOAuthAccessToken

Gets an authentication token from JIRA.

Input

Result Set Columns

GetOAuthAuthorizationURL

Gets the authorization URL that must be opened separately by the user to grant access to your application. Only needed when developing Web apps. You will request the auth token from this URL.

Input

Result Set Columns

RefreshOAuthAccessToken

Refreshes the OAuth access token used for authentication with JiraServiceDesk.

Input

Result Set Columns

System Tables

You can query the system tables described in this section to access schema information, information on data source functionality, and batch operation statistics.

Schema Tables

The following tables return database metadata for Jira Service Management:

• sys_catalogs: Lists the available databases.
• sys_schemas: Lists the available schemas.
• sys_tables: Lists the available tables and views.
• sys_tablecolumns: Describes the columns of the available tables and views.
• sys_procedures: Describes the available stored procedures.
• sys_procedureparameters: Describes stored procedure parameters.
• sys_keycolumns: Describes the primary and foreign keys.
• sys_indexes: Describes the available indexes.

Data Source Tables

The following tables return information about how to connect to and query the data source:

• sys_connection_props: Returns information on the available connection properties.
• sys_sqlinfo: Describes the SELECT queries that the connector can offload to the data source.

Query Information Tables

The following table returns query statistics for data modification queries:

• sys_identity: Returns information about batch operations or single updates.

sys_catalogs

Lists the available databases.

The following query retrieves all databases determined by the connection string:

SELECT * FROM sys_catalogs

Columns

sys_schemas

Lists the available schemas.

The following query retrieves all available schemas:

SELECT * FROM sys_schemas

Columns

sys_tables

Lists the available tables.

The following query retrieves the available tables and views:

SELECT * FROM sys_tables

Columns

sys_tablecolumns

Describes the columns of the available tables and views.

The following query returns the columns and data types for the Requests table:

SELECT ColumnName, DataTypeName FROM sys_tablecolumns WHERE TableName='Requests'

Columns

sys_procedures

Lists the available stored procedures.

The following query retrieves the available stored procedures:

SELECT * FROM sys_procedures

Columns

sys_procedureparameters

Describes stored procedure parameters.

The following query returns information about all of the input parameters for the SampleProcedure stored procedure:

SELECT * FROM sys_procedureparameters WHERE ProcedureName = 'SampleProcedure' AND Direction = 1 OR Direction = 2

To include result set columns in addition to the parameters, set the IncludeResultColumns pseudo column to True:

SELECT * FROM sys_procedureparameters WHERE ProcedureName = 'SampleProcedure' AND IncludeResultColumns='True'

Columns

Pseudo-Columns

sys_keycolumns

Describes the primary and foreign keys.

The following query retrieves the primary key for the Requests table:

SELECT * FROM sys_keycolumns WHERE IsKey='True' AND TableName='Requests'

Columns

sys_foreignkeys

Describes the foreign keys.

The following query retrieves all foreign keys which refer to other tables:

SELECT * FROM sys_foreignkeys WHERE ForeignKeyType = 'FOREIGNKEY_TYPE_IMPORT'

Columns

sys_primarykeys

Describes the primary keys.

The following query retrieves the primary keys from all tables and views:

SELECT * FROM sys_primarykeys

Columns

sys_indexes

Describes the available indexes. By filtering on indexes, you can write more selective queries with faster query response times.

The following query retrieves all indexes that are not primary keys:

SELECT * FROM sys_indexes WHERE IsPrimary='false'

Columns

sys_connection_props

Returns information on the available connection properties and those set in the connection string.

The following query retrieves all connection properties that have been set in the connection string or set through a default value:

SELECT * FROM sys_connection_props WHERE Value <> ''

Columns

sys_sqlinfo

Describes the SELECT query processing that the connector can offload to the data source.

Discovering the Data Source's SELECT Capabilities

Below is an example data set of SQL capabilities. Some aspects of SELECT functionality are returned in a comma-separated list if supported; otherwise, the column contains NO.

The following query retrieves the operators that can be used in the WHERE clause:

SELECT * FROM sys_sqlinfo WHERE Name = 'SUPPORTED_OPERATORS'

Note that individual tables may have different limitations or requirements on the WHERE clause; refer to the Data Model section for more information.

Columns

sys_identity

Returns information about attempted modifications.

The following query retrieves the Ids of the modified rows in a batch operation:

SELECT * FROM sys_identity

Columns

sys_information

Describes the available system information.

The following query retrieves all columns:

SELECT * FROM sys_information

Columns

Advanced Configurations Properties

The advanced configurations properties are the various options that can be used to establish a connection. This section provides a complete list of the options you can configure. Click the links for further details.

Authentication

SSO

OAuth

SSL

Schema

Miscellaneous

Authentication

This section provides a complete list of authentication properties you can configure.

AuthScheme

The type of authentication to use when connecting to Jira Service Management.

Possible Values

OAuth, APIToken, Basic, Crowd, OKTA

Data Type

string

Default Value

APIToken

Remarks

• OAuth: Set to this to perform OAuth authentication.
• APIToken: Set this to use basic User/APIToken authentication for Cloud instances.
• Basic: Set this to use basic User/Password authentication for Server instances.
• Crowd: Set this to perform Crowd SSO authentication.
• OKTA: Set this to perform OKTA SSO authentication.

URL

The URL to your JIRA Service Management endpoint.

Data Type

string

Default Value

""

Remarks

The URL to your JIRA Service Management endpoint; for example, https://yoursitename.atlassian.net.

User

Specifies the user ID of the authenticating Jira Service Management user account.

Data Type

string

Default Value

""

Remarks

The authenticating server requires both User and Password to validate the user's identity.

Password

Specifies the password of the authenticating user account.

Data Type

string

Default Value

""

Remarks

The authenticating server requires both User and Password to validate the user's identity.

APIToken

APIToken of the currently authenticated user.

Data Type

string

Default Value

""

Remarks

APIToken of the currently authenticated user. You can retrieve an API Token in this link: https://id.atlassian.com/manage/api-tokens

SSO

This section provides a complete list of SSO properties you can configure.

SSOLoginURL

The identity provider's login URL.

Data Type

string

Default Value

""

Remarks

The identity provider's login URL.

SSOProperties

Additional properties required to connect to the identity provider, formatted as a semicolon-separated list.

Data Type

string

Default Value

""

Remarks

Additional properties required to connect to the identity provider, formatted as a semicolon-separated list. This is used with the SSOLoginURL.

SSOExchangeURL

The URL used for consuming the SAML response and exchanging it for service specific credentials.

Data Type

string

Default Value

""

Remarks

The Jitterbit Connector for Jira Service Management will use the URL specified here to consume a SAML response and exchange it for service specific credentials. The retrieved credentials are the final piece during the SSO connection that are used to communicate with Jira Service Management.

SSOAppName

App Name used with SSO for IdPs that require it.

Data Type

string

Default Value

""

Remarks

Along with SSOAppPassword, may be be specified to identify and authenticate to your app configured in the SSO IdP. Currently only Crowd supports it.

SSOAppPassword

App Password used with SSO for IdPs that require it.

Data Type

string

Default Value

""

Remarks

Along with SSOAppName, may be be specified to identify and authenticate to your app configured in the SSO IdP. Currently only Crowd supports it.

OAuth

This section provides a complete list of OAuth properties you can configure.

InitiateOAuth

Specifies the process for obtaining or refreshing the OAuth access token, which maintains user access while an authenticated, authorized user is working.

Possible Values

OFF, REFRESH, GETANDREFRESH

Data Type

string

Default Value

OFF

Remarks

OAuth is an authorization framework that enables applications to obtain limited access to user accounts on an HTTP service. The OAuth flow defines the method to be used for logging in users, exchanging their credentials for an OAuth access token to be used for authentication, and providing limited access to applications.

Jira Service Management supports the following options for initiating OAuth access:

1. OFF: No automatic OAuth flow initiation. The OAuth flow is handled entirely by the user, who will take action to obtain their OAuthAccessToken. Note that with this setting the user must refresh the token manually and reconnect with an updated OAuthAccessToken property when the current token expires.
2. GETANDREFRESH: The OAuth flow is handled entirely by the connector. If a token already exists, it is refreshed when necessary. If no token currently exists, it will be obtained by prompting the user to login.
3. REFRESH: The user handles obtaining the OAuth Access Token and sets up the sequence for refreshing the OAuth Access Token. (The user is never prompted to log in to authenticate. After the user logs in, the connector handles the refresh of the OAuth Access Token.

OAuthVersion

The version of OAuth being used.

Possible Values

1.0, 2.0

Data Type

string

Default Value

2.0

Remarks

The version of OAuth being used. The following options are available: 1.0,2.0

OAuthClientId

Specifies the client ID (also known as the consumer key) assigned to your custom OAuth application. This ID is required to identify the application to the OAuth authorization server during authentication.

Data Type

string

Default Value

""

Remarks

This property is required when using a custom OAuth application, such as in web-based authentication flows, service-based authentication, or certificate-based flows that require application registration. It is also required if an embedded OAuth application is not available for the driver. When an embedded OAuth application is available, this value may already be provided by the connector and not require manual entry.

This value is generally used alongside other OAuth-related properties such as OAuthClientSecret and OAuthSettingsLocation when configuring an authenticated connection.

OAuthClientId is one of the key connection parameters that need to be set before users can authenticate via OAuth. You can typically find this value in your identity provider’s application registration settings. Look for a field labeled Client ID, Application ID, or Consumer Key.

While the client ID is not considered a confidential value like a client secret, it is still part of your application's identity and should be handled carefully. Avoid exposing it in public repositories or shared configuration files.

OAuthClientSecret

Specifies the client secret assigned to your custom OAuth application. This confidential value is used to authenticate the application to the OAuth authorization server.

Data Type

string

Default Value

""

Remarks

This property is required when using a custom OAuth application in any flow that requires secure client authentication, such as web-based OAuth, service-based connections, or certificate-based authorization flows. It is not required when using an embedded OAuth application.

The client secret is used during the token exchange step of the OAuth flow, when the driver requests an access token from the authorization server. If this value is missing or incorrect, authentication will fail, and the server may return an invalid_client or unauthorized_client error.

OAuthClientSecret is one of the key connection parameters that need to be set before users can authenticate via OAuth. You can obtain this value from your identity provider when registering the OAuth application. It may be referred to as the client secret, application secret, or consumer secret.

This value should be stored securely and never exposed in public repositories, scripts, or unsecured environments. Client secrets may also expire after a set period. Be sure to monitor expiration dates and rotate secrets as needed to maintain uninterrupted access.

OAuthAccessToken

Specifies the OAuth access token used to authenticate requests to the data source. This token is issued by the authorization server after a successful OAuth exchange.

Data Type

string

Default Value

""

Remarks

The OAuthAccessToken is a temporary credential that authorizes access to protected resources. It is typically returned by the identity provider after the user or client application completes an OAuth authentication flow. This property is most commonly used in automated workflows or custom OAuth implementations where you want to manage token handling outside of the driver.

The OAuth access token has a server-dependent timeout, limiting user access. This is set using the OAuthExpiresIn property. However, it can be reissued between requests to keep access alive as long as the user keeps working.

If InitiateOAuth is set to REFRESH, we recommend that you also set both OAuthExpiresIn and OAuthTokenTimestamp. The connector uses these properties to determine when the token expires so it can refresh most efficiently. If OAuthExpiresIn and OAuthTokenTimestamp are not specified, the connector refreshes the token immediately.

Access tokens should be treated as sensitive credentials and stored securely. Avoid exposing them in logs, scripts, or configuration files that are not access-controlled.

Scope

This determines the scopes that the OAuth application requests from Jira Service Management. This determines the scopes that the OAuth application requests from Jira Service Management. The default scopes are: read:jira-work write:jira-work manage:jira-configuration read:jira-user write:jira-work manage:jira-project read:servicedesk-request write:servicedesk-request manage:servicedesk-customer offline_access.

Data Type

string

Default Value

""

Remarks

Scopes are set to define what kind of access the authenticating user will have; for example, read, read and write, restricted access to sensitive information. System administrators can use scopes to selectively enable access by functionality or security clearance.

When InitiateOAuth is set to GETANDREFRESH, you must use this property if you want to change which scopes are requested. When InitiateOAuth is set to either REFRESH or OFF, you can use either this property or the Scope input to change which scopes are requested.

By default the connector will request that the user authorize all available scopes. If you want to override this, you can set this property to a space-separated list of OAuth scopes.

OAuthSettingsLocation

The location of the settings file where OAuth values are saved when InitiateOAuth is set to GETANDREFRESH or REFRESH. Alternatively, you can hold this location in memory by specifying a value starting with 'memory://'.

Data Type

string

Default Value

%APPDATA%\CData\Acumatica Data Provider\OAuthSettings.txt

Remarks

When InitiateOAuth is set to GETANDREFRESH or REFRESH, the driver saves OAuth values to avoid requiring the user to manually enter OAuth connection properties and to allow the credentials to be shared across connections or processes.

Instead of specifying a file path, you can use memory storage. Memory locations are specified by using a value starting with 'memory://' followed by a unique identifier for that set of credentials (for example, memory://user1). The identifier can be anything you choose but should be unique to the user. Unlike file-based storage, where credentials persist across connections, memory storage loads the credentials into static memory, and the credentials are shared between connections using the same identifier for the life of the process. To persist credentials outside the current process, you must manually store the credentials prior to closing the connection. This enables you to set them in the connection when the process is started again. You can retrieve OAuth property values with a query to the sys_connection_props system table. If there are multiple connections using the same credentials, the properties are read from the previously closed connection.

The default location is "%APPDATA%\CData\Acumatica Data Provider\OAuthSettings.txt" with %APPDATA% set to the user's configuration directory. The default values are

• Windows: "register://%DSN"
• Unix: "%AppData%..."

where DSN is the name of the current DSN used in the open connection.

The following table lists the value of %APPDATA% by OS:

CallbackURL

Identifies the URL users return to after authenticating to Jira Service Management via OAuth. (Custom OAuth applications only.).

Data Type

string

Default Value

""

Remarks

If you created a custom OAuth application, the OAuth authorization server redirects the user to this URL during the authentication process. This value must match the callback URL you specified when you Configured the custom OAuth application.

CloudId

The Cloud ID for the Atlassian site that was authorized.

Data Type

string

Default Value

""

Remarks

This will be determined automatically during OAuth 2.0 authentication and returned from the GetOAuthAccessToken stored procedure. Do not set a value for CloudId when using InitiateOAuth.

OAuthVerifier

Specifies a verifier code returned from the OAuthAuthorizationURL. Used when authenticating to OAuth on a headless server, where a browser can't be launched. Requires both OAuthSettingsLocation and OAuthVerifier to be set.

Data Type

string

Default Value

""

AuthToken

The authentication token used to request and obtain the OAuth Access Token.

Data Type

string

Default Value

""

Remarks

This property is required only when performing headless authentication in OAuth 1.0. It can be obtained from the GetOAuthAuthorizationUrl stored procedure.

It can be supplied alongside the AuthKey in the GetOAuthAccessToken stored procedure to obtain the OAuthAccessToken.

AuthKey

The authentication secret used to request and obtain the OAuth Access Token.

Data Type

string

Default Value

""

Remarks

This property is required only when performing headless authentication in OAuth 1.0. It can be obtained from the GetOAuthAuthorizationUrl stored procedure.

It can be supplied alongside the AuthToken in the GetOAuthAccessToken stored procedure to obtain the OAuthAccessToken.

OAuthRefreshToken

Specifies the OAuth refresh token used to request a new access token after the original has expired.

Data Type

string

Default Value

""

Remarks

The refresh token is used to obtain a new access token when the current one expires. It enables seamless authentication for long-running or automated workflows without requiring the user to log in again. This property is especially important in headless, CI/CD, or server-based environments where interactive authentication is not possible.

The refresh token is typically obtained during the initial OAuth exchange by calling the GetOAuthAccessToken stored procedure. After that, it can be set using this property to enable automatic token refresh, or passed to the RefreshOAuthAccessToken stored procedure if you prefer to manage the refresh manually.

When InitiateOAuth is set to REFRESH, the driver uses this token to retrieve a new access token automatically. After the first refresh, the driver saves updated tokens in the location defined by OAuthSettingsLocation, and uses those values for subsequent connections.

The OAuthRefreshToken should be handled securely and stored in a trusted location. Like access tokens, refresh tokens can expire or be revoked depending on the identity provider’s policies.

OAuthExpiresIn

Specifies the duration in seconds, of an OAuth Access Token's lifetime. The token can be reissued to keep access alive as long as the user keeps working.

Data Type

string

Default Value

""

Remarks

The OAuth Access Token is assigned to an authenticated user, granting that user access to the network for a specified period of time. The access token is used in place of the user's login ID and password, which stay on the server.

An access token created by the server is only valid for a limited time. OAuthExpiresIn is the number of seconds the token is valid from when it was created. For example, a token generated at 2024-01-29 20:00:00 UTC that expires at 2024-01-29 21:00:00 UTC (an hour later) would have an OAuthExpiresIn value of 3600, no matter what the current time is.

To determine how long the user has before the Access Token will expire, use OAuthTokenTimestamp.

OAuthTokenTimestamp

Displays a Unix epoch timestamp in milliseconds that shows how long ago the current Access Token was created.

Data Type

string

Default Value

""

Remarks

The OAuth Access Token is assigned to an authenticated user, granting that user access to the network for a specified period of time. The access token is used in place of the user's login ID and password, which stay on the server.

An access token created by the server is only valid for a limited time. OAuthTokenTimestamp is the Unix timestamp when the server created the token. For example, OAuthTokenTimestamp=1706558400 indicates the OAuthAccessToken was generated by the server at 2024-01-29 20:00:00 UTC.

CertificateStoreType

The type of certificate store used with Jira Service Management Private Application authentication.

Possible Values

USER, MACHINE, PFXFILE, PFXBLOB, JKSFILE, JKSBLOB, PEMKEY_FILE, PUBLIC_KEY_FILE, PUBLIC_KEY_BLOB, SSHPUBLIC_KEY_BLOB, P10BFILE, SSHPUBLIC_KEY_FILE, PPKFILE, XMLFILE, XMLBLOB

Data Type

string

Default Value

USER

Remarks

The name of the certificate store for the client certificate used in Jira Service Management private application authentication. Jira Service Management private application authentication uses SSL client authentication with digital certificates.

Specifying the Certificate Store Type

The CertificateStoreType property can take one of the following values:

Related Connection Properties

To specify the private certificate, you may need to set the following properties in addition to CertificateStoreType:

• CertificateStore: Set this to the name of the certificate store. For example, "MY" for a Windows certificate store or the file name of a file store.
• CertificateStorePassword: If the store is password-protected, provide the password here.
• CertificateSubject: Set this to the subject of the certificate. To locate the certificate in the store, the connector executes a search based on the specified subject. Refer to the CertificateSubject field for details.

CertificateStore

The certificate store used for JIRA Service Management authentication.

Data Type

string

Default Value

""

Remarks

The location of the certificate store for the client certificate used in Jira Service Management application authentication.

CertificateStorePassword

The password of the certificate store used with Jira Service Management authentication.

Data Type

string

Default Value

""

Remarks

If the certificate store is of a type that requires a password, this property is used to specify that password in order to open the certificate store.

CertificateSubject

The subject of the certificate used with Jira Service Management Private Application authentication.

Data Type

string

Default Value

""

Remarks

The subject of the client certificate used in Jira Service Management private application authentication.

About the Jira Service Management Client SSL Auth Flow

Jira Service Management private application authentication uses SSL client authentication with digital certificates.

Loading a Certificate

When loading a certificate the subject is used to locate the certificate in the store.

• If an exact match is not found, the store is searched for subjects containing the value of the property.
• If a match is still not found, no certificate is selected.
• The special value "*" picks the first certificate in the certificate store.

Specifying the Subject

The certificate subject is a comma-separated list of distinguished name fields and values. For instance "CN=www.server.com, OU=test, C=US, E=example@jbexample.com". Common fields and their meanings are displayed below.

Note: If a field value contains a comma it must be quoted.

Additional Connection Properties

To specify the private certificate, you need to set CertificateSubject and the following additional properties:

• CertificateStore
• CertificateStoreType
• CertificateStorePassword

SSL

This section provides a complete list of SSL properties you can configure.

SSLClientCert

Specifies the TLS/SSL client certificate store for SSL Client Authentication (2-way SSL). This property works in conjunction with other SSL-related properties to establish a secure connection.

Data Type

string

Default Value

""

Remarks

This property specifies the client certificate store for SSL Client Authentication. Use this property alongside SSLClientCertType, which defines the type of the certificate store, and SSLClientCertPassword, which specifies the password for password-protected stores. When SSLClientCert is set and SSLClientCertSubject is configured, the driver searches for a certificate matching the specified subject.

Certificate store designations vary by platform. On Windows, certificate stores are identified by names such as MY (personal certificates), while in Java, the certificate store is typically a file containing certificates and optional private keys.

The following are designations of the most common User and Machine certificate stores in Windows:

For PFXFile types, set this property to the filename. For PFXBlob types, set this property to the binary contents of the file in PKCS12 format.

SSLClientCertType

Specifies the type of key store containing the TLS/SSL client certificate for SSL Client Authentication. Choose from a variety of key store formats depending on your platform and certificate source.

Possible Values

USER, MACHINE, PFXFILE, PFXBLOB, JKSFILE, JKSBLOB, PEMKEY_FILE, PEMKEY_BLOB, PUBLIC_KEY_FILE, PUBLIC_KEY_BLOB, SSHPUBLIC_KEY_FILE, SSHPUBLIC_KEY_BLOB, P7BFILE, PPKFILE, XMLFILE, XMLBLOB, BCFKSFILE, BCFKSBLOB

Data Type

string

Default Value

USER

Remarks

This property determines the format and location of the key store used to provide the client certificate. Supported values include platform-specific and universal key store formats. The available values and their usage are:

SSLClientCertPassword

Specifes the password required to access the TLS/SSL client certificate store. Use this property if the selected certificate store type requires a password for access.

Data Type

string

Default Value

""

Remarks

This property provides the password needed to open a password-protected certificate store. This property is necessary when using certificate stores that require a password for decryption, as is often recommended for PFX or JKS type stores.

If the certificate store type does not require a password, for example USER or MACHINE on Windows, this property can be left blank. Ensure that the password matches the one associated with the specified certificate store to avoid authentication errors.

SSLClientCertSubject

Specifes the subject of the TLS/SSL client certificate to locate it in the certificate store. Use a comma-separated list of distinguished name fields, such as CN=www.server.com, C=US. The wildcard * selects the first certificate in the store.

Data Type

string

Default Value

*

Remarks

This property determines which client certificate to load based on its subject. The connector searches for a certificate that exactly matches the specified subject. If no exact match is found, the connector looks for certificates containing the value of the subject. If no match is found, no certificate is selected.

The subject should follow the standard format of a comma-separated list of distinguished name fields and values. For example, CN=www.server.com, OU=Test, C=US. Common fields include the following:

SSLServerCert

Specifies the certificate to be accepted from the server when connecting using TLS/SSL.

Data Type

string

Default Value

""

Remarks

If using a TLS/SSL connection, this property can be used to specify the TLS/SSL certificate to be accepted from the server. Any other certificate that is not trusted by the machine is rejected.

This property can take the following forms:

If not specified, any certificate trusted by the machine is accepted.

Certificates are validated as trusted by the machine based on the System's trust store. The trust store used is the 'javax.net.ssl.trustStore' value specified for the system. If no value is specified for this property, Java's default trust store is used (for example, JAVA_HOME\lib\security\cacerts).

Use '*' to signify to accept all certificates. Note that this is not recommended due to security concerns.

Schema

This section provides a complete list of schema properties you can configure.

Location

Specifies the location of a directory containing schema files that define tables, views, and stored procedures. Depending on your service's requirements, this may be expressed as either an absolute path or a relative path.

Data Type

string

Default Value

%APPDATA%\JiraServiceDesk Data Provider\Schema

Remarks

The Location property is only needed if you want to either customize definitions (for example, change a column name, ignore a column, etc.) or extend the data model with new tables, views, or stored procedures.

If left unspecified, the default location is %APPDATA%\JiraServiceDesk Data Provider\Schema, where %APPDATA% is set to the user's configuration directory:

BrowsableSchemas

Optional setting that restricts the schemas reported to a subset of all available schemas. For example, BrowsableSchemas=SchemaA,SchemaB,SchemaC.

Data Type

string

Default Value

""

Remarks

Listing all available database schemas can take extra time, thus degrading performance. Providing a list of schemas in the connection string saves time and improves performance.

Tables

Optional setting that restricts the tables reported to a subset of all available tables. For example, Tables=TableA,TableB,TableC.

Data Type

string

Default Value

""

Remarks

Listing all available tables from some databases can take extra time, thus degrading performance. Providing a list of tables in the connection string saves time and improves performance.

If there are lots of tables available and you already know which ones you want to work with, you can use this property to restrict your viewing to only those tables. To do this, specify the tables you want in a comma-separated list. Each table should be a valid SQL identifier with any special characters escaped using square brackets, double-quotes or backticks. For example, Tables=TableA,[TableB/WithSlash],WithCatalog.WithSchema.`TableC With Space`.

Views

Optional setting that restricts the views reported to a subset of the available tables. For example, Views=ViewA,ViewB,ViewC.

Data Type

string

Default Value

""

Remarks

Listing all available views from some databases can take extra time, thus degrading performance. Providing a list of views in the connection string saves time and improves performance.

If there are lots of views available and you already know which ones you want to work with, you can use this property to restrict your viewing to only those views. To do this, specify the views you want in a comma-separated list. Each view should be a valid SQL identifier with any special characters escaped using square brackets, double-quotes or backticks. For example, Views=ViewA,[ViewB/WithSlash],WithCatalog.WithSchema.`ViewC With Space`.

Miscellaneous

This section provides a complete list of miscellaneous properties you can configure.

IncludeCustomFields

A boolean indicating if you would like to include custom fields in the column listing.

Data Type

bool

Default Value

false

Remarks

Setting this to true will cause custom fields to be included in the column listing. To include the custom fields we need to make an individualized request per custom field and this may cause poor performance when listing metadata.

MaxRows

Specifies the maximum rows returned for queries without aggregation or GROUP BY.

Data Type

int

Default Value

-1

Remarks

This property sets an upper limit on the number of rows the connector returns for queries that do not include aggregation or GROUP BY clauses. This limit ensures that queries do not return excessively large result sets by default.

When a query includes a LIMIT clause, the value specified in the query takes precedence over the MaxRows setting. If MaxRows is set to "-1", no row limit is enforced unless a LIMIT clause is explicitly included in the query.

This property is useful for optimizing performance and preventing excessive resource consumption when executing queries that could otherwise return very large datasets.

Other

Specifies additional hidden properties for specific use cases. These are not required for typical provider functionality. Use a semicolon-separated list to define multiple properties.

Data Type

string

Default Value

""

Remarks

This property allows advanced users to configure hidden properties for specialized scenarios. These settings are not required for normal use cases but can address unique requirements or provide additional functionality. Multiple properties can be defined in a semicolon-separated list.

Specify multiple properties in a semicolon-separated list.

Integration and Formatting

Pagesize

The maximum number of records per page the provider returns when requesting data from Jira Service Management.

Data Type

int

Default Value

5000

Remarks

When processing a query, instead of requesting all of the queried data at once from Jira Service Management, the connector can request the queried data in pieces called pages.

This connection property determines the maximum number of results that the connector requests per page.

Note that setting large page sizes may improve overall query execution time, but doing so causes the connector to use more memory when executing queries and risks triggering a timeout.

PseudoColumns

Specifies the pseudocolumns to expose as table columns. Use the format 'TableName=ColumnName;TableName=ColumnName'. The default is an empty string, which disables this property.

Data Type

string

Default Value

""

Remarks

This property allows you to define which pseudocolumns the connector exposes as table columns.

To specify individual pseudocolumns, use the following format: "Table1=Column1;Table1=Column2;Table2=Column3"

To include all pseudocolumns for all tables use: "*=*"

RequestLanguage

Use the requestLanguage to have column names translated in a specific language.

Data Type

string

Default Value

""

Remarks

Use the requestLanguage to have column names translated in a specific language. By default, column names are translated based on the requesting user's language preference, or the Jira site default language if anonymous. The languages available are based on the installed languages in Jira. Provide an IETF BCP 47 language tag as described in this link: https://tools.ietf.org/html/bcp47.

ServiceDeskID

Service Desk ID of the currently authenticated user.

Data Type

string

Default Value

""

Remarks

Service Desk ID of the currently authenticated user. By default we get the first ID returned from an extra call to get all service desks. You can get the ServiceDeskId by executing a Select query to the ServiceDesks view.

Timeout

Specifies the maximum time, in seconds, that the provider waits for a server response before throwing a timeout error. The default is 60 seconds. Set to 0 to disable the timeout.

Data Type

int

Default Value

60

Remarks

This property controls the maximum time, in seconds, that the connector waits for an operation to complete before canceling it. If the timeout period expires before the operation finishes, the connector cancels the operation and throws an exception.

The timeout applies to each individual communication with the server rather than the entire query or operation. For example, a query could continue running beyond the timeout value if each paging call completes within the timeout limit.

Setting this property to 0 disables the timeout, allowing operations to run indefinitely until they succeed or fail due to other conditions such as server-side timeouts, network interruptions, or resource limits on the server. Use this property cautiously to avoid long-running operations that could degrade performance or result in unresponsive behavior.

UserDefinedViews

Specifies a filepath to a JSON configuration file defining custom views. The provider automatically detects and uses the views specified in this file.

Data Type

string

Default Value

""

Remarks

This property allows you to define and manage custom views through a JSON-formatted configuration file called UserDefinedViews.json. These views are automatically recognized by the connector and enable you to execute custom SQL queries as if they were standard database views. The JSON file defines each view as a root element with a child element called "query", which contains the SQL query for the view. For example:

{
    "MyView": {
        "query": "SELECT * FROM Requests WHERE MyColumn = 'value'"
    },
    "MyView2": {
        "query": "SELECT * FROM MyTable WHERE Id IN (1,2,3)"
    }

}

You can define multiple views in a single file and specify the filepath using this property. For example: UserDefinedViews=C:\Path\To\UserDefinedViews.json. When you use this property, only the specified views are seen by the connector.

Refer to User Defined Views for more information.