Jitterbit support

Contacting support

For urgent issues, submit a production-down support ticket:

Production-down situations: Log a Harmony support case through Jitterbit Community with Production Down in the subject line to automatically alert us with an urgent priority assigned. Fully describe the situation in your message and include your contact information, the Jitterbit product you are using, and your endpoints. Include anything you think would help us troubleshoot the problem.

For other assistance from support, see the following depending on which Jitterbit product you are using:

Harmony support: Log a Harmony support case through Jitterbit Community. Support cases are kept in a separate and private section of Jitterbit Community. Once you have logged in to Jitterbit Community, the My Cases and Create Case links become available to create new cases and view your case history.

As your case progresses, you will receive emails to notify you if the case status changes. Be sure to designate yourself and your team members as "Authorized Contacts" with your Jitterbit Sales Representative or Customer Success Manager to assure the fastest possible support experience.

If you are an Enterprise-level customer, you can call your emergency hotline to escalate support cases, if needed. Contact your Customer Success Manager if you are unsure as to your emergency hotline.

The public Jitterbit Community is also available for self-service help and collaboration among users.
App Builder and Vinyl support: Log an App Builder support case through the App Builder Community Forum.
Wevo iPaaS support: Email the LATAM support team.
BMC support: Log a BMC support case through BMC Support Central.
Cloud Data Loader support: Post on the Data Loader Community forum.

Check the real-time Jitterbit system status or subscribe to notifications to be notified of any change in system status, maintenance, or outage.