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ServiceNow v2 (Beta) connector for Jitterbit Integration Studio

Summary

The ServiceNow v2 (Beta) connector establishes access to ServiceNow.

The ServiceNow v2 (Beta) connector provides an interface for creating a ServiceNow v2 (Beta) connection, the foundation used for generating instances of ServiceNow v2 (Beta) activities. These activities, once configured, interact with ServiceNow through the connection.

The ServiceNow v2 (Beta) connector is accessed from the design component palette's Project endpoints and connectors tab (see Design component palette).

Note

For beta access and to provide feedback, contact the Jitterbit Product Team.

Connector overview

This connector is used to first configure a ServiceNow v2 (Beta) connection. Activity types associated with that connection are then used to create instances of activities that are intended to be used as sources (to provide data in an operation) or targets (to consume data in an operation).

Together, a specific ServiceNow v2 (Beta) connection and its activities are referred to as a ServiceNow v2 (Beta) endpoint:

ServiceNow v2 (Beta) activity types

  • Query: Retrieves records from ServiceNow and is intended to be used as a source in an operation.

  • Create: Creates new records in ServiceNow and is intended to be used as a target in an operation.

  • Update: Updates existing records in ServiceNow and is intended to be used as a target in an operation.

  • Delete: Deletes existing records from ServiceNow and is intended to be used as a target in an operation.

Note

This connector is a Connector SDK-based connector, which may be referred to by Jitterbit when communicating changes made to connectors built with the Connector SDK.

Endpoints created with this connector are included in endpoint usage reporting and count toward your license.

Prerequisites and supported API versions

The ServiceNow v2 (Beta) connector requires the use of an agent version 10.1 or later. These agent versions automatically download the latest version of the connector when required.

The ServiceNow v2 (Beta) connector uses the ServiceNow REST API. Refer to the API documentation for information on the schema nodes and fields.

Before configuring a ServiceNow v2 (Beta) connection, review the ServiceNow v2 (Beta) prerequisites to ensure that the ServiceNow instance has been configured correctly and that you have the necessary credentials for your required authentication type.

Troubleshooting

If you experience issues with the ServiceNow v2 (Beta) connector, these troubleshooting steps are recommended:

  1. Click the Test button in the connection configuration to ensure the connection is successful and to ensure the latest version of the connector is downloaded to the agent (unless using the Disable Auto Connector Update organization policy).

  2. Check the operation logs for any information written during execution of the operation.

  3. Enable operation debug logging (for cloud agents or for private agents) to generate additional log files and data.

  4. If using private agents, you can enable connector verbose logging for this connector by adding this logger configuration entry to your private agent's logback.xml file:

    <logger name="org.jitterbit.connector.servicenowv2" level="DEBUG"/>

    For more information on connector verbose logging, see Verbose logging for connectors using Jitterbit private agents.

  5. If using private agents, you can check the agent logs for more information.