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Frequently asked questions (FAQ) about IP address changes for APAC cloud agents

Notice

Jitterbit will be updating IP addresses for the APAC Sandbox Cloud Agent Group (SCAG) with the 11.51 release on October 21, 2025. Affected organizations must update their firewall rules before this date to prevent disruption to your Jitterbit operations.

Who is affected by this change?

You are affected if you meet both these conditions:

  • Your Harmony organization is in the APAC region.
  • You have configured your firewall to allow Jitterbit Cloud Agent Group IP addresses so they can communicate with endpoints within your network.

Note

If you already added the new IPs after our communication regarding the August 26, 2025 IP changes for the APAC Production Cloud Agent Group (PCAG), no further action is required. The new IPs are the same for both Production and Sandbox Cloud Agent Groups.

What action must I take?

  • By October 21, 2025: Add the new IP addresses to your firewall's allowlist to prevent disruption to your SCAG operations.
  • On October 21, 2025: You can safely remove the old IP addresses.
New IPs (Add by Oct. 21) Old IPs (Remove on Oct. 21)
16.50.32.215 3.0.141.187
16.51.140.139 13.251.231.2
16.51.180.48 52.220.155.2

What happens if I don't take action?

If the new IP addresses are not added to your firewall's allowlist by October 21, 2025, connectivity between your network and our APAC SCAG will begin to fail. This will cause your dependent integration operations to stop functioning.

We're here to help

For additional information, see these resources:

If you have any questions or need help with these changes, contact Jitterbit support.

This is an operational email sent to your account's key contact. To change your key contact, contact your Customer Success Manager (CSM).

Frequently asked questions (FAQ)

  1. How do I know if my organization is in the APAC region?

    See Find my Jitterbit Harmony region to verify which region your environment is provisioned under. If your region is APAC, this change may apply to you.

  2. How do I know if my organization is affected?

    You are affected if your region is APAC and you have configured your firewall to allow the Jitterbit Production or Sandbox Cloud Agent Group IP addresses. These IP addresses let the agents communicate with endpoints inside your network.

  3. What are the important dates and times?

    Date and time
    		Action or event
    By August 26, 2025 at 2 - 8 PM AEST
    (04:00 - 10:00 UTC)    		 Add the new IP addresses to your firewall's allowlist (required) to prevent disruption to your Jitterbit Production Cloud Agent group operations. New IP addresses went into effect during the 11.48 APAC Production Cloud Agent Group upgrade.
    By October 21, 2025 at 1 - 5 PM AEDT
    (14:00 - 18:00 UTC on October 20, 2025)    		 Add the new IP addresses to your firewall's allowlist (required) to prevent disruption to your Jitterbit Sandbox Cloud Agent group operations. New IP addresses will go into effect during the 11.51 APAC Sandbox Cloud Agent Group upgrade.
    On October 21, 2025 at 5 AM AEDT
    (18:00 UTC on October 20, 2025)    		 You may safely remove the old IPs from your allowlist (recommended).

  4. What happens if I don't take action?

    If the new IP addresses are not added to your firewall's allowlist by August 26, 2025 for the Production Cloud Agent Group or October 21, 2025 for the Sandbox Cloud Agent Group, connectivity between your network and our APAC cloud agents will begin to fail. This will cause your dependent integration operations to stop functioning.

  5. What happens if I add the new IPs but forget to remove the old ones?

    There's no immediate risk, but we recommend removing the old (retired) IPs on October 21 to maintain firewall cleanliness and adhere to security best practices.

  6. Will this impact non-APAC environments or private agents?

    No. This IP change affects only the APAC region's cloud agent groups. Private agents and environments in other regions (NA, EMEA) are not impacted.

  7. Do I need to restart after changing firewall rules?

    No. Jitterbit's cloud agents will continue working without a restart. After you add the new IP addresses to your allowlist, traffic will route seamlessly.

  8. Will the agent group name change?

    No. The agent group names (Jitterbit Production or Sandbox Cloud Agent Group) will remain unchanged. Only the underlying IP addresses are being updated.